Frequently Asked Questions (FAQs)

1. Are moissanite stones as brilliant as diamonds? Absolutely! Moissanite stones possess exceptional brilliance and fire that rivals diamonds. They are engineered to showcase the same captivating sparkle and radiance that make diamonds so renowned. When you choose moissanite from Saiidii, you can expect nothing short of breathtaking beauty.

2. What is the difference between moissanite and diamonds? While both moissanite and diamonds are stunning gemstones, there are a few distinctions to consider. Moissanite is a lab-grown gemstone, whereas diamonds are naturally occurring. Moissanite offers a more sustainable and socially responsible choice, as it is created through advanced technology without the environmental concerns associated with diamond mining. Additionally, moissanite has different optical properties, displaying a unique play of light that sets it apart.

3. Is your gold ethically sourced? Yes, at Saiidii, we are committed to sourcing our gold from suppliers who adhere to the highest ethical and environmental standards. We partner with certified mines and refineries to ensure that our gold is responsibly extracted, free from conflict, and supports fair labor practices. We believe in upholding the integrity and social consciousness of our materials.

4. Can I customize a piece of jewelry? Absolutely! We offer a bespoke jewelry service that allows you to collaborate with our skilled artisans and bring your vision to life. From engagement rings to personalized pendants, we can create a one-of-a-kind piece that reflects your unique style and preferences. Contact our team to discuss your customization options and let us craft a piece that is exclusively yours.

5. How long does it take to receive a made-to-order piece? Since each piece is made to order, the production time may vary depending on the complexity of the design. Typically, it takes between 2 to 4 weeks for your jewelry to be crafted and prepared for shipment. We understand the anticipation of receiving your special piece, and we strive to deliver exceptional quality within a reasonable timeframe.

6. Do you offer international shipping? Yes, we proudly offer international shipping to many countries. However, please note that shipping times and customs processes may vary depending on the destination. Feel free to reach out to our customer support team for more information regarding international shipping options and any associated fees.

7. What is your return policy? We want you to be completely satisfied with your purchase. If, for any reason, you are not delighted with your jewelry, please contact our customer support team within 14 days of receiving your order. We will guide you through our return process and work to ensure your satisfaction. Please review our detailed return policy for more information.

8. How do I care for my jewelry? Proper care ensures the longevity and beauty of your jewelry. We provide care instructions with each purchase to guide you on how to clean and store your pieces. In general, it is advisable to avoid exposing your jewelry to harsh chemicals, remove it before engaging in physical activities, and store it in a safe, dry place when not in use. Following these guidelines will help maintain the brilliance and allure of your jewelry for years to come.

If you have any other questions or require further assistance, our dedicated customer support team is here to help. Please don't hesitate to reach out to us, and we'll be delighted to assist you.

Note: These FAQs are for general information purposes. For specific inquiries or concerns, please refer to our detailed policies or contact our customer support team.